Please make yourself aware of our health commitment statement which is visible on our website and also displayed in our centres.
Where necessary customers should bring their own mat to classes.
Please ensure all equipment is wiped down before and after use.
Bookings
Bookings can be made online, by phone or in person at the relevant centre, up to 15 days in advance by members and 8 days for non-members from 9pm.
All persons booking an instructed class should ensure that they arrive in good time for the class, as the warm-up is crucial to the participation in the full class. Entry to those arriving 5 minutes after a class has commenced will be refused and no refunds will be given.
We recommend that Members book in advance as the membership cannot guarantee the availability of an activity or facility during busier periods.
A Member may not book an activity on their membership card for somebody else, as memberships are non-transferable.
All bookings that require payment must be paid for at time of booking.
How to cancel a booking:
If you cannot attend a class or booking, please cancel online or phone the centre to inform us more than 2 hours prior to the start of the class or booking to avoid a booking penalty.
If you cancel a booking with less than 2 hours’ notice or you do not attend a booking, a note will be recorded on your account. If two notes are recorded in any 90-day period, then a fee will be applied to your account and your booking privileges removed until the fee is paid. Please note that the times of cancellations are recorded.
If you cannot give 2 hours’ notice, then please still inform the centre.
Data Protection: SLL will record the personal details you provide when booking onto a class. For more information on how and why this data is collected, please refer to our Privacy Policy in the footer of our website, or email dpo@sll.co.uk to request a copy.