Customer service is very important to Stevenage Leisure Ltd. We aim to provide you an enjoyable and satisfying experience every time you visit any of our centres, and we encourage all of our team to exceed expectations by delivering levels of service that will encourage you to come back again and again, and recommend us to your friends and family. That's why we want to know what you think about us, so we can continue to improve what we do and offer you the best possible service.

As part of this policy, SLL has now signed up to The WOW! Awards. The WOW! Awards scheme provides you with an easy way of letting us know if we’re doing a good job. You can complete the form online below, or you can collect a form from any of our centres, complete it at your leisure and return to us using the FREEPOST address on the leaflet.

This unique and exciting award programme helps us to deliver even better customer service by recognising any member of our team when they have gone above and beyond their normal duties to help a customer - in other words they have met one of our core values of "Going the Extra Mile".

We want our services to continue to improve, so please also get in touch if you have any feedback or suggestions on how we can continue to improve our services, or to highlight areas where we have failed to meet your expectations.

Your feedback is very valuable to us and we thank you in advance for taking the time and trouble.

The WOW! Awards - Did a member of our team wow you today? - Tell us about it. Link opens in new window.

Please click here to see all of our recent WOW! Award winners.