From its original turnover of £2.5 million and 150 employees in March 1998, SLL has developed into one of the UK’s most respected charitable leisure management ‘trusts’. We currently work in partnership with four local authorities and three dual use academies, to ‘bring people together’ and improve health & wellbeing across Hertfordshire, Bedfordshire and Rutland: Stevenage Borough Council, North Hertfordshire District Council, Central Bedfordshire Council, Rutland County Council, the Knights Templar School, Silsoe Community Recreational Trust (SCRT) and the Bedfordshire Schools Trust (BEST).
We manage a diverse portfolio of 23 indoor and outdoor facilities with a dedicated and motivated team of around 1,500 who welcome over 4.4 million visitors each year. The charity focuses on providing quality services for all the community and holds a range of accreditations including: holds ISO14001:2015 environmental, OHSAS18001 (health & safety) across all of its centres. This quality is reflected in the high Quest scores and awards SLL has achieved, including The UK’s ‘Top Performing Organisation with 11-30 Quest Registered Facilities’ in 2015 and 2017.
The Board of Trustees
SLL is a registered charity (no: 1144638) and a company limited by guarantee. As a progressive and leading NPDO, SLL has developed a governance structure that successfully provides strategic direction and oversight - ensuring that SLL continues to deliver its charitable aims, purposes and corporate objectives as a Company established for public benefit. SLL's Board comprises of 5 Trustees and a Chief Executive. Each Trustee utilises their particular skillset and experience for the benefit of the Company as a whole. There are also 2 board sub-committees: Nominations & Remuneration Committee and 'Independent' Audit and Risk Committee.
If you would like to contact any of the Trustees, please do so via the Chief Executive.
"SLL will continue to improve the health and wellbeing of its local communities by providing the best leisure and cultural opportunities for all.”
SLL is committed to ensuring that the services delivered at the centres it manages will be accessible to all who seek to use them. Our staff are committed to assisting customers and demonstrating that they care about their needs and will seek to provide a competent, courteous, helpful and friendly service to the highest professional standards.
Put the customer first - by listening to, and engaging with, our customers and earning their trust by resolving their issues and concerns.
Be an employer of choice - through creating a positive, enjoyable and rewarding team environment. We will value every employee by providing clear direction, promoting development and equality of opportunity.
Go the extra mile and work in partnership- ensuring that we deliver on, and exceed, our promises to our customers, employees and partners, and working in partnership to add value in everything we do.
Commit to continuous improvement - by embracing and welcoming change in all areas to remain at the leading edge of service provision and delivery.
Delivering Quality Services
SLL’s commitment is reflected in its outstanding Quest scores. SLL managed centres (Sandy Sports Centre in 2013 and Royston Leisure Centre in 2012) have been recognised as the highest ‘Quest Plus’ scoring Facility Management Centres in the UK in the past 2 years. All of its Quest registered sites have achieved scores of ‘Good’ or above, with 5 ranked as ‘Excellent’, and the company has won many awards for its training and development, levels of customer service and operations.
All of our fitness suites are ukactive registered with REPs registered staff who adhere to their codes of practice.
Stevenage Leisure Limited (SLL) recognises that our activities have an impact upon the environment, the people that work for us, and the communities of whom we are a part. We aim to be good and responsible neighbours and employers, and we have in place comprehensive environmental and corporate social responsibility policies, and a culture of responsibility and awareness within the company.
We expect our business partners, sub-contractors and major suppliers to share our concern for the environment, and to work with us in identifying and applying best practice.
SLL operates an Environmental Management System (EMS) accredited to ISO14001. The EMS is fully integrated with SLL’s Quality Management and Health and Safety management system to provide a seamless and co-ordinated total quality management system across the company. Its procedures are regularly reviewed and updated in response to changes in legislation, regulatory guidelines or accepted best practice.
Each centre also has its own ‘Environmental Champion’ As part of its Environmental Management System, SLL also has a sustainable transport policy and recycles 100% of its waste with nothing sent to landfill.
the EMS identities the efficient use of energy, water and materials, and promotes the sustainable use of renewable resources in our day to day activities, focusing on the key areas of; reducing our carbon footprint, empowering staff, waste reduction and energy efficiency.
The successful environmental efforts of the charity were recently recognised with an Outstanding Achievement Award in the GoGreen section in the 2014 ukactive Flame Awards.
Health And Safety
SLL’s priority is to provide a safe and enjoyable environment for all of our customers and staff, and therefore has a strong health & safety culture engrained at all levels of the organisation from Board level, down to individual employees. SLL has a comprehensive integrated health & safety management system which is reviewed annually, or more frequently as required. All activities undertaken will be fully risk assessed by competent persons; SLL also has access to a specialist 24 hour health & safety advice service.
SLL’s organisation therefore conforms to and exceeds the provisions of the Health & Safety at Work Act, 1974.
SLL is proud of its impeccable Health and Safety record and ensures that its teams are highly competent and able to deal with all first aid requirements at modern busy public community centres
The health and safety management system is fully integrated with SLL’s Quality Management System (QMS) and Environmental Management System (EMS) to provide a comprehensive total quality management system across all areas of the company delivering consistently high standards of safety and quality. Procedures are reviewed regularly to ensure that they continue to meet all legislative requirements, industry guidelines and best practice. A key factor of this integrated system is a structured training programme for all relevant employees in key areas such as First Aid, COSHH, Risk Assessment, Fire Marshal and Legionella.
SLL operates its own Training Centre in Stevenage, the Ascent Training Centre, which runs a variety of specialist industry and health & safety courses for SLL staff and a growing range of external companies.